Frequently asked questions
What material are the rugs made of?
These rugs are made of synthetic fiber (mainly polyester/microfiber), with a soft, washable surface designed for everyday use in the home. The back is non-slip, made of rubberized material or synthetic latex, to ensure adherence to the floor and greater safety in rooms such as the living room, bedroom, or hallway.
How can i wash my rug?
These rugs are designed for super easy maintenance: in most cases, simply vacuum them regularly to remove dust, crumbs, and hair, without having to wash them every time. When deeper cleaning is needed, they can be washed by hand or in the washing machine on a delicate cycle with a neutral detergent, then left to air dry to keep the colors and fibers in good condition for longer.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location, but usually is 7-10 days.